How do I manage payments?

Review all online payments made through credit cards and other methods as well as manual (offline) payments in your account. Payments can be added, deleted, or refunded.
 

Add Payments

If you’ve received a payment outside of Monsum, you’ll want to add this payment to the invoice so that Monsum recognizes the revenue. You also have the option to collect payment if your client has provided their payment information on file for you to charge with. Use the below steps to add or collect payment:
  1. Select the Subscriptions tab
  2. Then select the Invoices sub-tab
    Invoices section under Subscriptions.
  3. Hover next to any Invoice and select the gear icon
  4. Then select Payments
    Gear icon with payments selected while hovering over an invoice.
  5. Next, in the Invoice view, select Create Payment if you want to add the payment manually, or select Collect Payment if you want to collect it from the client’s payment on file
    1. For Create Payment, the Date Received defaults to today’s date, change this if needed
      1. If needed, change the Amount from the full total to a different amount if it’s a partial payment
      2. Next, for Payment Type, choose Bank, Checkout, or Credit Card
      3. If needed, leave a Note with the details of the payment
      4. If needed, check the box off next to Discount remaining amount if you want to waive the outstanding balance
      5. Then select Save payment to finish and the invoice will reflect this new payment.
    2. For Collect Payment, select Debit Amount to confirm
      1. The invoice will update to reflect the successful or declined payment.
 
Note: A draft must be created as an invoice first before payments can be added to it.
 

Delete Payments

If you’ve accidentally marked an invoice as paid and need to revert it back to unpaid, or you need to update a payment’s information, you’ll need to delete the payment and re-add it in again. Use the below steps to delete a payment:
  1. Select the Subscriptions tab
  2. Then select the Invoices sub-tab
    Invoices section under Subscriptions.
  3. Hover next to any paid invoice and select the gear icon
  4. Then select Payments
    Gear icon with payments selected while hovering over an invoice.
  5. On the Incoming Payments section, hover to the right of any payment and select the gear icon 
    Incoming payments section with gear icon showing delete while hovering over a payment.

  6. Select Delete and then select Delete Payment to confirm
  7. The invoice will update to reflect as unpaid.
 

Refund Payments

If for some reason your client is no longer using your product or services, or they’re not satisfied, you may need to issue a refund. Use the below steps to refund a payment:
  1. Select the Subscriptions tab
  2. Then select the Invoices sub-tab
    Invoices section under Subscriptions.
  3. Hover next to any paid Invoice and select the gear icon
  4. Then select Payments
    Gear icon with payments selected while hovering over an invoice.
  5. On the Incoming Payments section, select the Create Refund button
  6. The Invoice Amount defaults to the full total of the payment, change this if needed
  7. If needed, specify a Chargeback Fee for the refund, this will not be refunded back to the client
  8. Select Next and the refund will be processed.