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How do I manage Payments?

See all online payments made through Credit Cards and other methods as well as manual (offline) payments in your account. Payments can be added, deleted, or refunded.

 

Add Payments

If you’ve received a payment outside of Monsum, you’ll want to add this payment to the Invoice so that Monsum recognizes the revenue. You also have the option to collect payment if your Client has provided their payment information on file for you to charge with. Use the below steps to add or collect payment:

  1. Click on the Subscriptions tab
  2. Then click on the Invoices sub-tab
    Invoices section under Subscriptions.
  3. Hover next to any Invoice and click on the gear icon
  4. Then click on Payments
    Gear icon with payments selected while hovering over an invoice.
  5. Next, in the Invoice view, click on Create Payment if you want to add the payment manually, or click on Collect Payment if you want to collect it from the Client’s payment on file
    1. For Create Payment, the Date Received defaults to today’s date, change this if needed
      1. If needed, change the Amount from the full total to a different amount if it’s a partial payment
        Next, for Payment Type, choose Bank, Checkout, or Credit Card
      2. If needed, leave a Note with the details of the payment
      3. If needed, check the box off next to Discount remaining amount if you want to waive the outstanding balance
      4. Then click Save payment to finish and the Invoice will reflect this new payment.
    2. For Collect Payment, click Debit Amount to confirm
      1. The Invoice will update to reflect the successful or declined payment.

 

Note: A Draft must be created as an Invoice first before payments can be added to it.

 

Delete Payments

If you’ve accidentally marked an Invoice as paid and need to revert it back to unpaid, or you need to update a payment’s information, you’ll need to delete the payment and re-add it in again. Use the below steps to delete a payment:

  1. Click on the Subscriptions tab
  2. Then click on the Invoices sub-tab
    Invoices section under Subscriptions.
  3. Hover next to any paid Invoice and click on the gear icon
  4. Then click on Payments
    Gear icon with payments selected while hovering over an invoice.
  5. On the Incoming Payments section, hover to the right of any payment and click on the gear icon 
    Incoming payments section with gear icon showing delete while hovering over a payment.
  6. Select Delete and click Delete Payment to confirm
  7. The Invoice will update to reflect as Unpaid.

 

Refund Payments

If for some reason your Client is no longer using your product or services, or they’re not satisfied, you may need to issue a refund. Use the below steps to refund a payment:

  1. Click on the Subscriptions tab
  2. Then click on the Invoices sub-tab
    Invoices section under Subscriptions.
  3. Hover next to any paid Invoice and click on the gear icon
  4. Then click on Payments
    Gear icon with payments selected while hovering over an invoice.
  5. On the Incoming Payments section, click on the Create Refund button
  6. The Invoice Amount defaults to the full total of the payment, change this if needed
  7. If needed, specify a Chargeback Fee for the Refund, this will not be refunded back to the Client
  8. Click Next and the refund will be processed.